Terms of service

Table of Contents

Scope of Application
Conclusion of Contract
Right of Withdrawal
Prices and Payment Terms
Delivery and Shipping Terms
Retention of Title
Liability for Defects (Warranty)
Liability
Special Conditions for the Processing of Goods According to Customer Specifications
Redemption of Promotional Vouchers
Applicable Law
Code of Conduct
Alternative Dispute Resolution

1) Scope of Application

1.1 These General Terms and Conditions (hereinafter “GTC”) of Björn Plassmann (hereinafter “Seller”) apply to all contracts for the delivery of goods that a consumer or entrepreneur (hereinafter “Customer”) concludes with the Seller regarding the goods presented by the Seller in the Seller’s online shop. The inclusion of the Customer’s own terms and conditions is hereby rejected, unless otherwise agreed.

1.2 A consumer within the meaning of these GTC is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or independent professional activity.

1.3 An entrepreneur within the meaning of these GTC is a natural or legal person or a partnership with legal capacity that, when entering into a legal transaction, acts in the exercise of its trade, business, or independent professional activity.

2) Conclusion of Contract

2.1 The product descriptions contained in the Seller’s online shop do not constitute binding offers by the Seller, but serve to enable the Customer to submit a binding offer.

2.2 The Customer can submit the offer via the online order form integrated into the Seller’s online shop. By placing the selected goods in the virtual shopping cart and completing the electronic ordering process, the Customer submits a legally binding contractual offer for the goods contained in the shopping cart by clicking the button that completes the ordering process.

2.3 The Seller may accept the Customer’s offer within five days:

  • by sending the Customer a written order confirmation or an order confirmation in text form (fax or email), whereby receipt of the order confirmation by the Customer is decisive; or

  • by delivering the ordered goods to the Customer, whereby receipt of the goods by the Customer is decisive; or

  • by requesting payment from the Customer after the order has been placed.

If several of the above alternatives occur, the contract is concluded at the time the first of these alternatives occurs. The acceptance period begins on the day after the Customer sends the offer and ends at the close of the fifth day following the dispatch of the offer. If the Seller does not accept the Customer’s offer within this period, this shall be deemed a rejection of the offer with the consequence that the Customer is no longer bound by their declaration of intent.

2.4 If a payment method offered by PayPal is selected, payment is processed via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22–24 Boulevard Royal, L-2449 Luxembourg (hereinafter “PayPal”), subject to the PayPal Terms of Use, available at https://www.paypal.com/de/legalhub/paypal/useragreement-full or—if the Customer does not have a PayPal account—subject to the terms for payments without a PayPal account, available at https://www.paypal.com/de/legalhub/paypal/privacywax-full. If the Customer pays using a PayPal payment method selectable in the online ordering process, the Seller already declares acceptance of the Customer’s offer at the time the Customer clicks the button that completes the ordering process.

2.5 If the payment method “Amazon Payments” is selected, payment is processed via the payment service provider Amazon Payments Europe s.c.a., 38 avenue John F. Kennedy, L-1855 Luxembourg (hereinafter “Amazon”), subject to the Amazon Payments Europe User Agreement, available at https://pay.amazon.de/help/201751590. If the Customer selects “Amazon Payments” as the payment method during the online ordering process, by clicking the button that completes the ordering process the Customer also issues a payment order to Amazon. In this case, the Seller already declares acceptance of the Customer’s offer at the time the Customer triggers the payment transaction by clicking the button that completes the ordering process.

2.6 When an offer is submitted via the Seller’s online order form, the contract text is stored by the Seller after the contract is concluded and is transmitted to the Customer in text form (e.g., email, fax, or letter) after the order has been sent. The Seller does not provide any further access to the contract text.

2.7 Before submitting the binding order via the Seller’s online order form, the Customer can identify possible input errors by carefully reading the information displayed on the screen. A useful technical means to better detect input errors may be the browser’s zoom function, which enlarges the display. The Customer can correct their entries during the electronic ordering process using the usual keyboard and mouse functions until the Customer clicks the button that completes the ordering process.

2.8 The German language is available for the conclusion of the contract.

2.9 Order processing and contact generally take place via email and automated order processing. The Customer must ensure that the email address provided for order processing is accurate so that emails sent by the Seller can be received at this address. In particular, when using spam filters, the Customer must ensure that all emails sent by the Seller or by third parties commissioned by the Seller for order processing can be delivered.

3) Right of Withdrawal

3.1 Consumers generally have a right of withdrawal.

3.2 More detailed information on the right of withdrawal can be found in the Seller’s withdrawal policy (cancellation instructions).

4) Prices and Payment Terms

4.1 Unless otherwise stated in the Seller’s product description, the prices indicated are total prices including statutory value-added tax (VAT). Any additional delivery and shipping costs that may apply are stated separately in the respective product description.

4.2 The available payment method(s) are communicated to the Customer in the Seller’s online shop.

4.3 If a payment method offered via the payment service “PayPal” is selected, payment is processed via PayPal, whereby PayPal may also use the services of third-party payment service providers. If the Seller also offers payment methods via PayPal in which the Seller makes advance performance (e.g., purchase on invoice or installment payment), the Seller assigns its payment claim to PayPal or to the payment service provider commissioned by PayPal and specifically named to the Customer. Before accepting the Seller’s assignment declaration, PayPal or the payment service provider commissioned by PayPal conducts a creditworthiness check using the Customer data transmitted. The Seller reserves the right to refuse the selected payment method to the Customer in the event of a negative result of this check. If the selected payment method is approved, the Customer must pay the invoice amount within the agreed payment period or at the agreed payment intervals. In this case, the Customer can only make payments to PayPal or the payment service provider commissioned by PayPal with discharging effect. However, even in the event of assignment of claims, the Seller remains responsible for general customer inquiries, e.g., regarding the goods, delivery time, shipment, returns, complaints, declarations of withdrawal and return shipments, or credit notes.

4.4 If the payment method “Sofortüberweisung” is selected, payment is processed by Klarna Bank AB (publ), Sveavägen 46, 11134 Stockholm, Sweden (hereinafter “Klarna”). In order to pay the invoice amount via “Sofortüberweisung”, the Customer must have an online banking account enabled for participation in “Sofortüberweisung”, authenticate accordingly during the payment process, and confirm the payment instruction. The payment transaction is carried out immediately thereafter by Klarna and the Customer’s bank account is debited. More information on the payment method “Sofortüberweisung” can be found online at https://www.klarna.com/sofort/.

4.5 If a payment method offered via the payment service “Shopify Payments” is selected, payment is processed by the payment service provider Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter “Stripe”). The individual payment methods offered via Shopify Payments are communicated to the Customer in the Seller’s online shop. For payment processing, Stripe may use further payment services for which special payment terms may apply, to which the Customer may be separately informed. More information on “Shopify Payments” can be found online at https://www.shopify.com/legal/terms-payments-de.

4.6 If a payment method offered via the payment service provider “Stripe” is selected, payment is processed via Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter “Stripe”). The individual payment methods offered via Stripe are communicated to the Customer in the Seller’s online shop. For payment processing, Stripe may use further payment services for which special payment terms may apply, to which the Customer may be separately informed. More information about Stripe can be found online at https://stripe.com/de.

4.7 If a payment method offered via the payment service provider “Wix Payments” is selected, payment is processed via Wix HQ, 6350671, Nemal Tel Aviv St 40, Tel Aviv-Yafo, Israel (hereinafter “Wix”). The individual payment methods offered via Wix are communicated to the Customer in the Seller’s online shop. For payment processing, Wix may use further payment services for which special payment terms may apply, to which the Customer may be separately informed. More information about Wix Payments can be found online at https://de.wix.com/payments.

5) Delivery and Shipping Terms

5.1 If the Seller offers shipment of the goods, delivery shall be made within the delivery area specified by the Seller to the delivery address provided by the Customer, unless otherwise agreed. In transaction processing, the delivery address specified in the Seller’s order processing is decisive. Deviating from this, if PayPal is selected as the payment method, the delivery address stored by the Customer with PayPal at the time of payment is decisive.

5.2 If delivery of the goods fails for reasons for which the Customer is responsible, the Customer shall bear the reasonable costs incurred by the Seller as a result. This does not apply with regard to the costs of shipping to the Customer if the Customer effectively exercises the right of withdrawal. For return shipping costs, the provision made in the Seller’s withdrawal policy applies in the event of effective exercise of the right of withdrawal by the Customer.

5.3 If the Customer acts as an entrepreneur, the risk of accidental loss and accidental deterioration of the sold goods passes to the Customer as soon as the Seller has delivered the item to the freight forwarder, carrier, or other person or institution designated to execute the shipment. If the Customer acts as a consumer, the risk of accidental loss and accidental deterioration of the sold goods generally passes only upon handover of the goods to the Customer or a person authorized to receive them. Deviating from this, the risk also passes to the consumer once the Seller has delivered the item to the freight forwarder, carrier, or other person or institution designated to execute the shipment, if the Customer commissioned that person or institution to execute the shipment and the Seller did not previously name that person or institution to the Customer.

5.4 The Seller reserves the right to withdraw from the contract in the event of incorrect or improper self-supply. This applies only if the non-delivery is not the Seller’s responsibility and the Seller has concluded a specific covering transaction with the supplier with due care. The Seller will make all reasonable efforts to procure the goods. In the event of non-availability or only partial availability of the goods, the Customer will be informed without delay and any consideration will be refunded without delay.

5.5 Self-collection is not possible for logistical reasons.

6) Retention of Title

If the Seller makes advance performance, the Seller retains ownership of the delivered goods until full payment of the owed purchase price has been made.

7) Liability for Defects (Warranty)

Unless otherwise provided in the following provisions, the statutory rules on liability for defects apply. By way of derogation, for contracts for the delivery of goods:

7.1 If the Customer acts as an entrepreneur:

  • the Seller may choose the type of subsequent performance;

  • in the case of new goods, the limitation period for defect claims is one year from delivery of the goods;

  • in the case of used goods, defect claims are excluded;

  • the limitation period does not begin anew if a replacement delivery is made within the scope of liability for defects.

7.2 The above limitations of liability and shortened limitation periods do not apply:

  • to claims for damages and reimbursement of expenses by the Customer;

  • in the event that the Seller fraudulently concealed the defect;

  • for goods that have been used for a building in accordance with their usual purpose and caused its defectiveness;

  • for any existing obligation of the Seller to provide updates for digital products in contracts for the delivery of goods with digital elements.

7.3 Furthermore, for entrepreneurs, the statutory limitation periods for any existing statutory recourse claim remain unaffected.

7.4 If the Customer is a merchant within the meaning of Section 1 of the German Commercial Code (HGB), the Customer is subject to the commercial duty to inspect and give notice of defects pursuant to Section 377 HGB. If the Customer fails to comply with the notification obligations regulated there, the goods shall be deemed approved.

7.5 If the Customer is a consumer, the Customer is requested to complain to the carrier about goods delivered with obvious transport damage and to inform the Seller accordingly. If the Customer fails to do so, this has no effect on the Customer’s statutory or contractual defect claims.

8) Liability

The Seller shall be liable to the Customer for damages and reimbursement of expenses arising from all contractual, quasi-contractual, and statutory claims, including tort claims, as follows:

8.1 The Seller shall be liable without limitation, regardless of the legal grounds:

  • in cases of intent or gross negligence;

  • in cases of intentional or negligent injury to life, body, or health;

  • on the basis of a guarantee promise, unless otherwise regulated in this respect;

  • due to mandatory liability, such as under the Product Liability Act (Produkthaftungsgesetz).

8.2 If the Seller negligently breaches a material contractual obligation, liability is limited to the typical foreseeable damage, unless unlimited liability applies pursuant to the above clause. Material contractual obligations are obligations which the contract imposes on the Seller according to its content to achieve the purpose of the contract, the fulfillment of which enables the proper execution of the contract in the first place and on the observance of which the Customer may regularly rely.

8.3 Otherwise, the Seller’s liability is excluded.

8.4 The above liability provisions also apply with regard to the liability of the Seller for its vicarious agents and legal representatives.

9) Special Conditions for the Processing of Goods According to Customer Specifications

9.1 If, according to the content of the contract, the Seller owes not only the delivery of goods but also the processing of the goods according to certain Customer specifications, the Customer must provide the Seller with all content required for processing, such as texts, images, or graphics, in the file formats, formatting, image and file sizes specified by the Seller, and must grant the Seller the necessary rights of use. The Customer alone is responsible for procuring and acquiring rights to such content. The Customer declares and assumes responsibility that they have the right to use the content provided to the Seller. In particular, the Customer shall ensure that no third-party rights are violated, especially copyrights, trademark rights, and personal rights.

9.2 The Customer shall indemnify the Seller against claims by third parties that such third parties may assert against the Seller in connection with an infringement of their rights through the contractual use of the Customer’s content by the Seller. The Customer shall also bear the necessary costs of legal defense, including all court and attorney fees in the statutory amount. This does not apply if the infringement is not attributable to the Customer. In the event of a claim by third parties, the Customer is obligated to provide the Seller without delay with all information that is truthful and complete and necessary for the examination of the claims and a defense.

9.3 The Seller reserves the right to reject processing orders if the content provided by the Customer violates statutory or official prohibitions or public morals. This applies in particular to content that is unconstitutional, racist, xenophobic, discriminatory, insulting, harmful to minors, and/or glorifying violence.

10) Redemption of Promotional Vouchers

10.1 Vouchers issued by the Seller free of charge as part of promotional campaigns with a specific validity period and which cannot be purchased by the Customer (hereinafter “Promotional Vouchers”) can only be redeemed in the Seller’s online shop and only during the specified period.

10.2 Promotional Vouchers can only be redeemed by consumers.

10.3 Individual products may be excluded from the voucher promotion if a corresponding restriction results from the content of the Promotional Voucher.

10.4 Promotional Vouchers can only be redeemed before completion of the ordering process. Subsequent offsetting is not possible.

10.5 Only one Promotional Voucher can be redeemed per order.

10.6 If the Promotional Voucher relates to a specific value and not to a percentage discount, the value of the goods must at least correspond to the amount of the Promotional Voucher. Any remaining credit will not be refunded by the Seller.

10.7 If the value of the Promotional Voucher is not sufficient to cover the order, one of the other payment methods offered by the Seller can be chosen to settle the difference.

10.8 The balance of a Promotional Voucher is neither paid out in cash nor does it bear interest.

10.9 The Promotional Voucher will not be refunded if the Customer returns the goods paid for in whole or in part with the Promotional Voucher within the scope of the statutory right of withdrawal.

10.10 The Promotional Voucher is intended only for use by the person named on it. Transfer of the Promotional Voucher to third parties is excluded. The Seller is entitled, but not obliged, to verify the material entitlement of the respective voucher holder.

11) Applicable Law

For all legal relationships between the parties, the law of the Federal Republic of Germany shall apply, excluding the laws on the international sale of movable goods. For consumers, this choice of law applies only insofar as the protection granted is not withdrawn by mandatory provisions of the law of the state in which the consumer has their habitual residence.

12) Code of Conduct

  • The Seller has submitted to the participation conditions of the eCommerce initiative “Fairness im Handel”, which can be viewed online at https://www.fairness-im-handel.de/teilnahmebedingungen/.

13) Alternative Dispute Resolution

The Seller is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

As of: 27/01/2026, 03:52:06